Reserving your Appointment
We are typically busiest in late afternoons, Fridays and Saturdays, so be sure to book as far in advance as possible in order to ensure getting the particular time and day. If you will be attending with a gift certificate, please mention this so that we can advise you of any policy that may affect its use.
We ask that you arrive 10-15 minutes early to your initial session to complete our health intake form as well as consultation with the therapist. We do not honour solicitation of any sort. Only ethical therapeutic services are offered. Inappropriate behaviour will result in session termination with payment in full expected.
We realize that sometimes emergencies and other responsibilities to prevent you from keeping a scheduled appointment. Should this happen, we ask that you please call and let us know as soon as possible. This will enable us to reschedule your appointment at the earliest time convenient to both you and us. It will also allow us to see another client in that time slot who may be waiting for a cancellation or an "earliest available" appointment. In the event that you simply do not show up for a scheduled appointment, we will try to contact you to reschedule, and mark your file with a "No Show" for that date. We will forgive ONE "No Show" without consequence. Please give a minimum of 24 hours notice to avoid being charged a cancellation fee equivalent to the session that was scheduled or forfeiture of any gift certificates for the treatment time. Please be aware that rescheduling within the 24 hour time frame is the same as a cancellation. If cancellations or "No-Shows" become a habit we will require that any and all future appointments be paid in full in advance at the time of scheduling. There will be no credits or refunds for any future "No Shows".
In order for you and all of our other guests to enjoy a relaxing experience, we ask that all cell phones be silenced and not used during your time with us.
Gratuities are personal decisions and left to your own discretion and level of satisfaction. If you choose to tip, spa tipping follows the same rules as restaurant tipping. The average is between 15% and 20%.
If possible, we suggest leaving your jewelry at home. If, however, you have brought valuables with you, please make certain that these items are in a safe place. Mandala Bodywork and Skin Therapeutics is not responsible for lost or stolen items.
We take every measure to run on schedule so our guests can enjoy their reserved time. We understand that sometimes time is not always on our side and tardiness does happen. We ask that you arrive early, so that you may receive your full session, as we often cannot "add-time" or refund any portion of the session. In the occurence that the therapist is running late, you will receive your full session, regardless.